Moving Day FAQ

Here at JK, we know moving can be stressful. In fact, it’s rated as one of the top three stressors in a person’s life, next to divorce and death. We can help; moving does not have to be that stressful. We would like to answer some common moving questions so that people who are moving can be better prepared on the day of the move.

Are all of the moving trucks owned by the company?

Yes, here at JK we own and maintain all of our trucks. We service our trucks in-house because we want to ensure maximum performance while reducing the likelihood of a breakdown. Another benefit of owning our own fleet is that our trucks are always available for use. If a truck does break down, we have plenty for back-up; we’re not dependent on a third-party.

How is my furniture protected?

You can rest assured that your furniture will be protected. How it is protected depends on the type of move. If a customer is moving locally or interstate, all of the furniture will be covered in pads. The pads are held in place with large rubber bands. If a customer is moving internationally, the protection will be provided by a combination of 5-ply paper, bubble paper, and cardboard instead of pads.

Should I pack my valuables? Or let the moving company pack them?

Whether it’s jewelry, personal papers or grandma’s silver, the customer should pack and transport these types of valuables. We take every precaution to ensure your belongings are packed, loaded, and moved in the safest way possible, but sometimes things can happen that are out of our control. For that reason, always carry your valuables with you.

Who do I call if there is an issue?

If an issue does arise, a customer should bring it up during the move. A customer should first call their relocation coordinator. If the relocation coordinator cannot be reached, a customer should call their move consultant. JK has the employees and equipment to address issues on the day of the move. It’s impossible to correct a problem weeks or months after the fact, but we can work in the moment and handle any issues, should they arise.

Should I stay at home? Or can I run errands while the movers do their work?

The customer should be at home when the movers arrive and stay until they leave. The customer should be close to the movers, but still out of the way, and ready to answer any questions that may come up. What is getting moved in each room? What’s going into storage? What’s being donated? These are very important questions that a customer’s crew needs to know. It also provides a better move experience for the customer.

What should I do with my pets?

If it’s possible, pets should be left at a friend’s or neighbor’s house or the kennel. If that’s not possible, pets should be secured in the backyard, or in a room that’s not in use. It’s not that we don’t like animals; it’s just that pets get very emotional during a move and we want to protect our crews and the animal. We want to avoid an animal running away, an animal tripping a mover, or an animal jumping on a crew member.

Is there anything else I can do to help?

At JK, we never ask for help moving from our customers. It’s our job and we are good at it. It is helpful if a customer can clear the path to the house. That might mean shoveling snow or moving the toys out of the way; whatever it is, all we need is a clear path.

What should I do regarding food, beverages and tips?

At JK, our crews do not expect food, beverages or tips and we do not want our customers to feel they are expected to give them. That being said, if a customer thinks a crew did an exceptional job or it’s a hot day, and wants to provide some food, drinks or tip? All movers will graciously accept your goodwill.

These are a few common moving questions that frequently arise. If you have more questions, please leave them in the comments section below. We will be happy to answer any and all moving day questions.

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