When choosing a moving company, you’ll have plenty to ask each representative you meet (we recommend you receive three in-home estimates). Some questions will arise during initial walk-throughs and have simple yes or no answers, such as whether the mover has specialized methods for packing your flat screen TV or transporting your riding mower. But other helpful answers can come from questions you might not think to ask. We’d like to share a list of questions that will help you find the best mover.
How do you maintain consistent quality?
There’s significant variability among movers, especially when it comes to quality of service. An effective quality assurance program starts with hiring excellent people, continues with standardized training, and a quality control manager (or other member of management) conducting unannounced reviews of moves in action, and includes following up with each customer after the move. Many movers will undertake some of these steps, but only the best make them all a priority.
If an issue comes up, how will you handle it?
Closely related to quality assurance is customer service. It’s good for a company to identify issues and develop strategies to improve, but for the individual customer, what matters most is what they’ll do to make things right. A trustworthy mover can tell you in advance who to call if an issue arises during your move, describe the expertise and staffing that enable the company to respond immediately, and explain the claims process and timing.
What will the total cost of the move include?
Every move is unique and has numerous elements, so the most accurate price quote will come from the best estimator. A good estimate does not fit on a sticky note, and terms and conditions differ between various types. Before you choose your mover, ask for a detailed quote, so you can make an apples-to-apples comparison of the three estimates you’ve received. Now you can make an informed decision and know how your price is being calculated and exactly what you’re paying for.
What will delivery services include?
It takes a lot of work to go from an unloaded truck to a house that’s ready to live in, and you should ask what the moving company does to help. Will your furniture be delivered to the appropriate rooms? Will any disassembled pieces be reassembled at the new location? Not all customers require such full service, but before deciding on a company to move with, it’s important to have a clear understanding of when they’ll call the job finished.
Can you provide additional services, or refer me to trusted partners?
Consider what other services would make the move easier on you and your family. Changing the locks, cleaning the carpets, hanging blinds, and installing new light fixtures can be hassles if tackled on your own. Those movers who are established and trustworthy will have strong community ties and be able to connect you with a trusted partner for any need that you have. If a mover is really there to help, they’ll have no problem recommending other companies when necessary.
After considering these questions and posing them to representatives from several movers, you’ll have examined the moving process in detail and identified the best candidate to conduct your move.
More tips to prepare for your move:
- Get Moving – Schedule your free in-home estimate today!
- 8 Tips to Avoid Rogue Movers
- How to Choose a Reputable Moving Company
- 7 Tips to Be Ready for Move Day
- Our “Beyond the Move” Services