Response to ABC’s “Can You Trust Your Moving Company?”

ABC’s 20/20 recently aired a segment titled, “Can You Trust Your Moving Company?” Because of my experience with moving when I was younger, I created JK Moving Services to help give people a worry-free moving experience. I would like to share some key takeaways from the video and how you can find a trustworthy moving company.

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Know Your Payment Options

Ask your moving consultant or sales rep how you should expect to pay and when you should pay during the move. Generally, you are asked to pay when the truck arrives at your new home, before it is unloaded. You’ll want to know how you can pay, too. Is a credit card acceptable? Cash? Certified check? These questions can be answered when you receive your estimate.

When you receive an estimate for a long distance move, make sure it is based on weight. Legally, all interstate moves must be based on weight and the moving company’s tariff. Do not accept an estimate that is based on cubic feet. This is type of estimate does not provide the consumer any protection.

Read more: Why should I avoid an estimate based on cubic feet?

Know The People

One of the concerns of the 20/20 segment was that consumers don’t know who is going to walk through their door and move their belongings on move day. When receiving your in-home estimates, ask your moving consultant about the hiring process for the crews. Are they drug tested? Are they background checked? These answers will give you good insight into who will be responsible for your move.

You should also take the opportunity to ask about the training provided to the crew members. Does the moving company have specific training protocols? Regular readers know all about JK’s training house, where new hires train before ever entering your home. You can also ask about “refresher” or recurring training. The answers to these questions will give provide insight into the moving company.

Once you have decided on your mover, ask for the phone numbers and email addresses of everyone involved in your move. And ask what their role is in the move process. Your Moving Consultant is better served to answer questions regarding your estimate, whereas your Customer Service Coordinator is better served to answer questions regarding delivery times and dates.

One final suggestion is to visit the facility of your mover. There is no better way to meet the people, see the trucks, and understand the level of professionalism of the company.

It is unfortunate that the moving industry has to protect its image from rogue movers. Doing research ahead of time can help protect you and your family from experiencing a move like my family did many years ago. If you have additional tips or comments, please share them in the comments section below.

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