Protecting Yourself from Moving Day Surprises

On the first and third Thursday of the month, movers from across North America participate in a discussion on Twitter, called MoveChat, where stories, tips, and advice are shared. Every chat, we discuss a specific part of the moving process. This week the topic was, “Protecting Yourself from Moving Day Surprises” and what follows is an edited transcript of the discussion. To view the full discussion, simply log into Twitter and follow the hashtag #movechat.

Q1. Should you choose a mover based on the lowest estimate provided?

Moveline While it’s tempting to save costs during a move, taking the cheapest quote won’t guarantee the move you want.

PortageCartage Look at it from the other angle: would you rather regret paying too little or too much?

HAuston Not necessarily, sometimes you get exactly what you pay for.

jkmoving Generally, no. It’s tempting, but what you really need is the mover with the best experience and reputation you can afford.

 Q2. Do a mover’s accreditations really matter?

MovePoint I think it lends more creditably to a mover who is part accredited or part of a movers association like #AMSA or their state’s one

PremierTransfer YES! Helps build trust with potential customers. Too many rogue movers these days

Moveline Absolutely, these can act as verification for the moving company. To get accredited, companies must meet certain standards.

PortageCartage Sometimes. Make sure they are really accredited – some rogue movers forge certificates or don’t remove expired ones.

jkmoving Yes. Don’t hire anyone who isn’t licensed, bonded, and insured. We recommend finding someone certified by@AMSAProMover.

PortageCartage Or the Canadian Association of Movers, if applicable.

Q3. Should I visit my mover’s warehouse/offices?

HAuston Great idea to visit. Check out the facilities.

PortageCartage Yes! Seeing how they take care of their own things can reveal a lot about how they will take care of yours.

Moveline It’s a good idea, especially to build trust before a move. Seeing their office can give insight to them as a company.

jkmoving Definitely! It’ll show you their standards, and seeing clean facilities, trucks, boxes, and pads can put your mind at ease.

PremierTransfer It’s a good idea – Customers feel more at ease with their decision (if made already)

Q4. If I have an estimate, that’s what I’ll pay, right? No matter what?

PortageCartage Not necessarily. Look for the terms that state how the final charge will be based. If not listed, get them to add it in.

PortageCartage i.e. we don’t always know ahead of time if a smaller truck (extra cost) will be needed so we can deliver right to the home.

PremierTransfer Depends on your estimate terms. Best choice for the customer though.

jkmoving Not necessarily. For an accurate estimate, make sure the walk-through includes the basement, garage, and any outbuildings.

MovePoint What about “binding estimates”?

jkmoving Good point. Very important to be clear on the terms and conditions.

Moveline Not necessarily, estimates can be binding or non-binding. When in doubt ask your company and check your bill of lading.

HAuston An estimate should be a good guideline for your moving budget. GET THE DETAILS!

MovePoint Some of our clients use “Exact Quote Pricing” based only on the items they move on the estimate, additional items added cost more

jkmoving Here’s a biggie: Let your mover know beforehand if you change your mind about items you were planning to donate or dispose of.

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    1. The next MoveChat will be on 12/13, rescheduled from last week. The topic will be “Special Considerations for Long Distance Moving.” Typically, we hold chats on the first and third Thursdays of the month. We’ll start reaching out to folks mid next week to gauge interest, and hopefully we’ll have enough people available to do one on 12/20.

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