MoveChat – How to Find a Reputable Mover

Every Tuesday, movers from across North America participate in a discussion on Twitter, called MoveChat, where stories, tips and advice are shared. Every week, we discuss a specific part of the moving process. This week the topic was, “How to Find a Reputable Mover” and what follows is an edited transcript of the discussion. We invite you to join us to get great advice and tips from the pros. Simply log into Twitter and follow the hashtag #movechat.

Q1. Where do you start looking for a reputable mover?

MovePoint Friends, I ask who they have used before

PortageCartage Talk to your friends, family, coworkers and ask them which movers they like (take with a grain of salt though)

JKMoving Referrals from friends and family, as well as realtor.

PortageCartage Also, online review sites like Yelp and Google Places.Again, a grain of salt is needed as few happy customers post reviews.

JKMoving For a commercial relocation ask HR (if company isn’t handlingthe move)

RELORoundtable Same place you start lookin’ for an reputable plumber,roofer, mechanic or physican – family, friends, neighbors

HolmanMoving Careful with those review sites…

PortageCartage It’s also smart to consult industry associations to learn what a good mover looks like to a consumer.

Q1a. Is social media, the internet a reliable source of information when beginning to research?

PortageCartage @jkmoving I’ll take an order of “maybe” with a side of “it depends” on that one.

movingpro To an extent social media is reliable because review sites generally have real clients reviews but not always. It’s a maybe.

JKMoving Social Media and the internet can be very useful to get an idea and get started, but take reviews with a grain of salt

Andrews_Moving Great social/media internet resources are local businesses and news outlets

Q1b. Can you give examples of helpful social media, internet resources?

JKMoving For all of those #moving who have questions/concerns #movechat is a wonderful resource that you should take advantage of

PortageCartage @jkmoving When I look at a company via SM, I look for interactions with people as opposed to just posts of ads. Humanity = good

HolmanMoving I don’t think comments on review sites and Facebook pages are as reliable as the company response you see.

HolmanMoving When I look at a bad comment or review, I immediately try to find the owner response. If it was handled well, that says something.

Andrews_Moving @movingpro @HolmanMoving I agree with that. An unhappy customer tells 3 people, a happy customer tells 1

movingpro @HolmanMoving Definitely agree. How a company handles a bad response says more than the bad review can at times.

Andrews_Moving @HolmanMoving @PortageCartage I’ve seen responses from co.’s that are flat-out lies though

movingpro @Andrews_Moving That’s a really good point too. Everything has to be taken with a grain of salt.

JKMoving @Andrews_Moving Any way a potential customer would know it’s a lie?

Andrews_Moving @jkmoving No, but like @movingpro said, everything has to be taken w/ a grain of salt, including the co. responses.

HolmanMoving It’s important to look at the big picture. Read many comments, check different sites. Look for BS. Get a feel for the company.

Andrews_Moving @HolmanMoving I agree w/ that. If the “bad” reviews are vague, it’s prob rubbish

Andrews_Moving @HolmanMoving If you see specific reviews w/ the same type of complaints, that’s a red flag.

Q2. After taking everything with a giant grain of salt, how do you decide who to go with?

JKMoving Visit the facility. Not only to verify they are legitimate movers, but to see the type of equipment available.

Andrews_Moving Q2. In personal consumer choices, I generally turn to social media to ask for recommendations from friends

OwnersRepNY For comm’l, your local Owner’s Rep vets out the good movers. Make them look good and you’ll be on their RFP list

HolmanMoving Call for estimates to actually meet the movers.

movingpro Do research. Check awards, accolades, and reviews. Then call for an estimate at multiple moving companies and compare prices.

JKMoving And of course, get an in home estimate.

HolmanMoving We always invite people to do a surprise visit on our warehouse!

PortageCartage Understand what you want in a mover, first of all. Low price, or great service? Usually you can’t have both.

JKMoving @PortageCartage That’s a good point. Many want cheap price with outstanding quality. Just remember, you get what you pay for

Andrews_Moving @jkmoving @PortageCartage yes, yes, and yes.

PortageCartage @jkmoving Yep. Have fair expectations. It’ll make your choice a lot easier.

Q3. How can you make sure the company you’re moving with is credible?

HolmanMoving @jkmoving Check the MC number through ProtectYourMove.

PortageCartage The most insightful way is to look at examples of the company’s method of dealing with problems. Great bellwether.

JKMoving Visit their facility and read their reviews online. If you notice a consistent issue, that’s a red flag.

Q4. If you had to give one piece of advice to someone choosing a mover, what would it be?

PortageCartage Easy. “Expect to get what you pay for.” You can interpret that a few different ways.

HolmanMoving @jkmoving You get what you pay for in this business!

JKMoving Trust your instincts.

movingpro That’s a great one for moving and in general. “@jkmoving: A4. Trust your instincts.

HolmanMoving Yes, in anything you do. RT @jkmoving: Trust your instincts.

@USstoragesearch @jkmoving Ask for references & make sure they are insured

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