On the first and third Thursday of the month, movers from across North America participate in a discussion on Twitter, called MoveChat, where stories, tips and advice are shared. Every week, we discuss a specific part of the moving process. This week the topic was, “How to Choose a Reputable Moving Company” and what follows is an edited transcript of the discussion. To view the full discussion, simply log into Twitter and follow the hashtag #movechat.
Q1. I’m looking to move, where should I start?
RELORoundtable Need to decide what to move … and how!
jkmoving Ask friends, realtors, neighbors, co-workers first for movers
PortageCartage Determine if you even need a mover. If so, get a referral from trusted friends/family/coworkers.
HAuston Friends family
Q2. I’ve lined up three moving companies, how do I know if they are reputable?
jkmoving You can visit their location and tour their facilities and see their fleet. (To verify it’s reputable)
HolmanMoving The first step is to find out if they are part of a larger van line, like United or Allied.
PortageCartage Find out how long they’ve been in service. Look for trade association membership (AMSA, CAM, etc).
Q3. I think I’m ready to decide on the mover, is there anything else I should ask?
PortageCartage Find out what their customer service practices are – if something goes wrong is there a clear way to get help after paying?
jkmoving Customers should know who their point of contact is in case any issues arise.
HolmanMoving Ask about payment. If they ask for money upfront (excluding credit cards) that’s a red flag.
MayflowerCanada Does your company provide valuation? and extra valuation? The customer needs to remember to protect their belongings!
HolmanMoving Customers should ask about the delivery spread so that they understand it.
Q4. Any final words of advice on finding a reputable move company?
HolmanMoving If it sounds too good to be true, it probably is 🙂
jkmoving If you get three estimates, and one is much lower than the rest, do your homework before agreeing to move
MayflowerCanada Great advice – ask what you are getting with that move?
amwatmovers Check user review sites like Yelp, Angie’s List, and Trusteria for info on movers
BournesRemovals most companies will have some negative reviews, how a company has dealt with a problem is a good measure of quality service
PortageCartage Get everything in writing, especially any guarantees on what determines the final bill.
MayflowerCanada What other services does the company provide the customer? Full packing? Purchase of packing equipment? Loyalty programs? etc.
We hope you enjoyed reading the transcript and we welcome you to join in the next chat. MoveChat takes place on the first and third Thursday of the month at 2 p.m. ET. Join in and learn from the pros.
Previous MoveChat Transcripts: