Recently, JK Moving underwent a safety- and compliance-focused review by the Department of Transportation (DOT). A special agent from the DOT spent two days at JK’s headquarters, reviewing our files and operational procedures.
When the DOT arrives at any moving and storage company, they are provided with full access to all required records, from driver files to customer claim forms. During a full compliance review, the DOT spends at least a full week at the company reviewing all the files and forms.
JK went through a focused review which is different than a full compliance review. Focused reviews help create a better experience for all customers because the special agents are able to evaluate more moving companies more frequently. If an agent finds something of concern, he or she will spend additional time reviewing the company.
With these audits, it’s possible to receive one of three grades. The lowest grade is Unsatisfactory, the next highest grade is Conditional, and the highest grade is Satisfactory. We are happy to report we received Satisfactory results at the end of our DOT audit. We received no penalties, no fines, and the special agent had no concerns with the service we provide overall.
Remember, any moving company should have a valid, registered DOT license and if they do not, choose another mover. Movers should be willing to share their DOT license numbers with all customers with no hesitation or delay. In fact, if a company has a website, by law they must have their DOT license number listed. We appreciate the work and effort of the DOT, and we are excited to have earned a Satisfactory review.