On the first and third Thursday of the month, movers from across North America participate in a discussion on Twitter, called MoveChat, where stories, tips, and advice are shared. Every chat, we discuss a specific part of the moving process. This week the topic was, “Helping Customers Prepare For Move Day During the Busy Season” and what follows is an edited transcript of the discussion. Simply log into Twitter and follow the hashtag #movechat to track the discussions.
Q1 – How can a crew reduce a customer’s stress on the day of the move?
HAuston Be on time with good attitudes and a ‘can do’ spirit.
jkmoving Take a moment and explain everything that’s going to happen and all steps crew will be taking
HAuston A well informed crew helps as well.
HolmanMoving the customer should be provided with the move coordinator’s contact info
Q2 – What can customers do to make sure everything goes well on the day itself?
jkmoving If anything has changed (didn’t sell as much in the garage sale), let your move coordinator know ASAP
HolmanMoving customers should be sure to read all of the info sent to them re: nonallowables to avoid issues
HAuston Be organized. Remain calm.
Q3 – What should a customer expect in terms of protection of the floors and household items?
jkmoving Even during the busy season, customers should expect full protection of their home and belongings
HAuston Plenty of protection for the floors, hand rails and door jambs. Many of the items will be wrapped inside the home.
Q4. Biggest tip for customers looking to move during the busy season is…?
HAuston BOOK EARLY!
jkmoving Don’t wait till last minute, get three in-home estimates, make educated decision. Take a deep breath.
BournesRemovals if you can, be flexible
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