JK strives to deliver an excellent move experience for all of our customers and we thrive on the feedback we receive from customers. We recently had an important customer provide us with fantastic feedback. JK is proud to announce that according to the U.S. General Services Administration’s (GSA) customer satisfaction rating, JK is the number one rated carrier for international moving for government employees.
How was this rating determined?
The GSA’s program, Centralized Household Goods Traffic Management Program (CHAMP), manages the Customer Satisfaction Index (CSI). The CSI measures the customer satisfaction of a carrier’s individual performance against the average level of customer satisfaction of all companies participating in CHAMP. As of December 2012, there were 90 international carriers approved to participate in CHAMP and eligible to receive a CSI score. Of the 90 carriers, only 20 carriers even earned a CSI. JK is the highest ranked international mover according to the U.S. government.
How does a company earn a CSI?
When a carrier completes a move for a federal agency (for example, the FBI or State Department), the employee receives a customer satisfaction form. Federal employees are not required to fill out this form, but once completed, they turn it into their agency. The agency then fills out the rest of the form and submits it into the GSA. The GSA compiles these forms to create a carrier’s CSI. To be ranked, there are a minimum number of forms that need to be submitted.
Can anyone provide moving services for the Government?
To provide moving services for the Government, a moving company must adhere to stringent regulations and maintain compliance with the Household Goods Tender of Service (HTOS). This document covers every aspect of what goes into a move. If a moving company applies and then qualifies they can be entered into the system, and are then subject to inspections, audits, and performance evaluations. Additionally for international moving, a carrier must give evidence that they can provide international moving services by supplying past shipping documents.
JK is pleased to be recognized as the highest rated international mover for the U.S. Government. It is a true testament to the dedication of all our employees, from our crews to our international relocation coordinators, for earning this distinction.
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