Say hi to the new guy
My name is Joe, and I’m the new Social Media Coordinator at JK Moving Services. Over the past few weeks I’ve been getting settled in and learning how we do things. My experience with moving before coming to JK was purely amateur: I’ve moved myself a few times, and I’d be the first to say they weren’t expert jobs (and I wouldn’t want to do it again). So I’ve had a lot to learn about how the process works when performed by professionals.
Being new, I can easily recall that from the outside, moving seemed simple. In its goal, I guess, it is. Your belongings need to be packed up and picked up, then dropped off safe and sound at your new home or office. But as I’ve learned in my short time here, achieving this goal consistently, day after day, requires recognizing and managing inherent complexities and challenges that aren’t obvious from an outside perspective.
My ride along with the crew
Management and I agreed that there would be no better way for me to get a good understanding of our work than to spend a day riding along with a moving crew. I was thrilled to have the opportunity, because it’s one thing to hear about our personnel and standards, but quite another to see them first-hand. I was impressed from the start with the specificity of the different techniques they used to pack and move a wide variety of items, and with the consistency among the methods used by different members of the team. The standard was uniformly high.
I knew I would be watching pros, but still, a few things surprised me. I realized as the day went on that although I’m a pretty sensible guy, performing a smooth move requires more than just common sense. What I was seeing was clearly the result of a commitment to finding the best method for each particular task.
What did I learn?
Here are a few things that struck me as clear evidence of expertise that only comes from thorough training and a dedication to consistent procedures.
- How fragile items should be packed
When packing fragile items, especially those that are oddly shaped, it might seem like a good idea that they be packed in an oversized box, to leave room between the item and other surfaces. But in fact, any empty space increases risk of damage to the item, since it allows movement. On my day out with the crew, I watched as they wrapped valuable porcelain dolls gently but snugly in bubble wrap, then in paper, created a bed of padding in the box, and finally used crumpled paper to fill all the space in the box once the doll was inside.
- Which items require disassembly
It’s not always obvious which items need to be dismantled to be safely moved, and which can make the trip intact without issue. And which parts specifically need to be removed? For instance, moving a Grandfather clock, I saw the team carefully remove the pendulum and weights, but leave the chain intact and secure it in the case. The weights and pendulum could break the glass face, but the chain cannot be removed without creating problems with the movement. It was the exact knowledge of what to do in such specific cases that impressed me so much with the team.
- How boxes should be carried
A handful of photos on our website show moving helpers carrying boxes on their back. When I first saw that, it seemed odd to me. Why carry a box in such an awkward position? But after seeing a move, l know better. Carrying on the back has a variety of benefits, including a safer postural position, better leverage, added stability, and a full field of view. Once we got back from the job site, I got to try it myself. It really does put less strain on the back and it’s much easier to maneuver around a corner. The benefit of increased safety for our crew and our customers’ belongings is clear.
- Where things should be packed
Some say not to sweat the small stuff, but as I’m learning quickly at JK, it’s the extra effort to make sure even the smallest things are accounted for that sets us apart. While I was out on the job, the customer came to one of the helpers with the remote for a TV that had been packed hours earlier. Rather than toss it in a box of living room odds and ends that he was packing, he wrapped the remote in bubble wrap, took it out to the truck, and included it with the packed TV. That’s when I understood why we get such great feedback from customers. I envisioned the customer at their new home, not having to search for the TV remote! Who wouldn’t appreciate that?
What sets us apart?
I chose to work for JK because I could tell that the leadership realizes that the company’s success depends on making a difference in each customer’s life. I thought I’d gotten a good understanding from the website and the folks I’d talked to. But when I actually saw our crew, drivers and moving helpers in action, and the extent to which they apply their training and go that extra little bit to make things go well for the customer, that’s when I truly appreciated JK’s understanding of what matters most.