MoveChat – Common Moving Misconceptions

On the first and third Thursday of the month, movers from across North America participate in a discussion on Twitter, called MoveChat, where stories, tips, and advice are shared. Every chat, we discuss a specific part of the moving process. This week the topic was, “Dealing With Common Moving Misconceptions” and what follows is an edited transcript of the discussion. To view the entire discussion, simply log into Twitter and follow the hashtag #movechat.

Q1. Misconception: Movers don’t care. How can a moving company show that it cares?

movingpro Quality customer service. That’s the first step.

jkmoving Customers should visit the facility of the mover for a surprise visit and see how the operation is run and talk to employees

HAuston We need to help the customer think about all the necessities of a move. There are a lot of moving parts.{no pun intended}

Q2. How do you get around the perception that movers hire low-quality labor?

HAuston Qualifying &Hiring movers are often low priorities and many times left to the last minute

Andrews_Moving Explain to them your hiring/training process

HAuston We need to distinguish price and cost. Our job is to explain the difference. {Not easy in this low price atmosphere}

UrbanBound Maybe have something about your team members on the website, so people can get to know them more? Personalization always helps!

jkmoving Explain your hiring process, and the types of background checks you perform

HAuston Amen!-Background checks, screening etc.

Q3. Misconception: It should take the truck the same amount of travel time that it takes me. How do you explain operational restrictions?

HAuston A thorough explanation of DOT rules and regulations regarding commercial vehicles.

jkmoving Explain if there are any highways that limit what is allowed on them. On the company to clearly explain to customer

UrbanBound I think something really effective would be an infographic outlining why it takes longer. Visuals might explain it better…

Andrews_Moving Also explain that the customer may be allowed to drive for 3 days straight w/ no rest, there are restrictions for driver

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