A story of a young couple who had a bad experience moving cross-country reminded me of why I started JK Moving Services over 30 years ago. Based on my own family’s experiences moving internationally, I founded JK so people wouldn’t have to go through situations like this. I would like to share seven ways to research and qualify your mover to avoid a similar circumstance.
Receive At Least Three In-Home Estimates
In-home estimates allow the mover to see everything that is going to be moved so they can create an accurate estimate. Three estimates allow the customer to compare the movers and make an informed decision. There are two key things to remember. First, estimates between companies may be presented differently, so ask questions to make an apples-to-apples comparison. Second, if the price seems too be good to be true, it probably is.
Use Review Sites to Help Form an Opinion
Review sites, like Angie’s List and Yelp, can help inform your decision. Not every company is perfect, so read not only the reviews, but also how the company responded. Did they try to help the customer or were they combative? Did they even respond at all? As they say, “past performance is indicative of future results.”
Visit the Facilities
Are the facilities neat and organized? Do the employees appear friendly and helpful? Will they take you on a tour if you show up unannounced? These factors will give you an idea of how the moving company will treat your belongings once they are loaded on the truck.
Talk to Your Realtor and Neighbors
Real estate agents will know who to recommend and who to avoid. Ask for their input when selecting a mover. They have a vested interest in making sure your move goes smoothly. Your neighbors don’t have the same vested interest, but they can share their experiences. First-hand accounts can help save you from a rogue mover.
Ask for Referrals
Ask each estimator for referrals. It’s a red flag if a moving company is hesitant to share recent customer recommendations or doesn’t have recommendations to share.
Know Proper Contact Information
It’s important to know who to contact if you have a question on an estimate or on the day of the move. Do you know who to call or email? Talk with your moving consultant and have the numbers available before the day of the move. Be wary of 800 numbers; you’ll want a direct number.
What is the moving company’s training procedure? Are the movers full-time, career-minded employees who’ve received training? Make sure to ask your move consultant before deciding on your mover. Depending on the time of the year, you may be able to watch a training class in progress. This would give you great insight into your potential mover.
No one deserves the nightmare of a poor move experience. My hope is that if you follow these steps, you can avoid a similar situation and enjoy a successful move. I welcome your additional tips or suggestions, in the comments section below.