Welcome to the first installment of our two-part series on the claims process. Today, we will discuss valuation and in the next installment we will discuss the claims timeline for each move.
Understanding valuation can be challenging so we would like to provide information to make it easier to make a decision. First and most importantly, movers are not authorized to sell insurance. By federal law, movers are only allowed to sell valuation. Secondly, valuation coverage is there to help protect the customer’s belongings during the move process.
On the third Thursday of the month, movers from across North America participate in a discussion on Twitter, called MoveChat, where stories, tips, and advice are shared. Every chat, we discuss a specific part of the moving process. This week the topic was, “Preparing For Your Move – Estimates” and what follows is an edited transcript of the discussion. We invite you to join us on the third Thursday of every month at 2 pm ET to get great advice and tips from the pros. Simply log into Twitter and follow the hashtag #movechat. Continue reading …
One of the most common moving questions we receive is, “Why does it take your truck so much longer to drive to my house than it took me to get there?” We’d like to take a moment and explain some of the driver and truck safety regulations that affect our arrival time. Continue reading …
The moving industry is facing — and continues to face — a serious problem; according to the American Moving & Storage Association (AMSA), the industry is facing a shortage of qualified drivers and needs 750 new recruits per year just to manage current shipment volumes.
As an independent mover, we are not an agent for a van line, nor are we part of a franchise to help us complete moves across the country. However, this is not a disadvantage to us; we are able to be selective and work with the best movers available because of our membership in the Commercial Relocation Network (CRN).
The CRN is a network of movers who exchange ideas, educate, train, and develop best practices in the commercial moving industry. JK is 9-time IOMI® certified and the CRN offers another avenue to continue delivering the best commercial relocation services available.
Because of the selective membership process, we trust working with other movers who are in the CRN. If there is no CRN company in an area that we need to move, we will reach out to the network to determine who we should partner with. This network allows us to continually serve our clients who have other offices outside the D.C.-metro area. Continue reading …
May 1st marked the beginning of National Moving Month, a time when many families start planning a move to a new home, especially as the school year comes to a close. We’ve teamed up with privacy experts Identity Guard®, a leading identity theft protection company, to provide consumers with a comprehensive checklist to help them have a safe and worry-free move.
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Our goal is always to deliver an exceptional move experience for all of our customers. This is why we “train in our house, not yours” with all of our employees receiving hands-on training in our training house before they ever enter your home. During the training, our employees are moving, packing, and wrapping typical household belongings they would normally find in a home. In addition to the training we provide employees, we rely on other methods to ensure a great move for our customers.
